greatthings4less web store FAQ section

Refunds And Exchanges In the event that you are not entirely happy with your purchase, you can choose to have a refund or item exchange. The item must be in absolutely brand new, unused condition, with the tags still intact, and returned to us within 21 days after the date of your purchase. Most of our products are dispatched in boxes, which makes it a lot easier to return them! When returning your item, please print our address in large letters and use a delivery service which covers the full value of the product returned. We recommend, (if returned by post), Royal Mail Signed For or Royal Mail Next Day Special Delivery. There are also lots of courier services to choose from on the internet. Please also keep the receipt as proof of postage. It is very important to us that we provide to you products of excellent quality, so if you are unsatisfied with the quality of your item, please let us know. Please note that if the item is not faulty, once it has arrived in satisfactory condition, we will refund the cost of the item purchased only (not delivery costs). Faulty Items We are very sorry if you have received a faulty product. In this case, please contact us as soon as possible to let us know about the fault. For an item to be classed as faulty, it must have a defect in the appearance or function of the product, and this must have been caused either in the process of manufacture, or as a consequence of handling by our company, our courier or our supplier. As the fault should become apparent either straightaway or very soon after initial use, we will only refund for faulty goods 21 days after your order. In this case, once the item has been received, we will either refund to you the item cost and all postage costs involved (should you choose to have a full refund), or send a replacement product with a refund for postage costs (if you choose to exchange your item).